Support
Last updated November 14, 2026
Common questions
How do I add the booking or ticket form to my store?
In the app, go to Settings → Add Shop Bookings to your store and click the button for bookings or tickets. Your theme editor opens on a product page with the block ready; click Save. Use the Preview menu at the top left to pick the service or event product.
A customer paid but the booking isn't showing.
Bookings are created when Shopify marks the order as paid. Check the order in Shopify → Orders. If it's paid and the booking is still missing after a few minutes, email us the order number.
Customers aren't getting reminders.
Check Customer messages in the app: each message shows whether it was sent, skipped or failed, and why. Texts (SMS, WhatsApp) need the Pro plan, message credits, and the customer's opt-in on the booking form.
How do I check guests in?
Open Check-in in the app and scan the QR code on the ticket or booking confirmation with your phone's camera, or type the code. Staff can use the check-in link on their own phones without a Shopify login.
Can I move from another booking or ticketing app?
Yes. Bookings → Import takes a CSV of your appointments, and each event's Attendees tab can import guests. Download the template on those pages to see the format, or email us and we'll help.
How do I cancel Pro?
Go to Plans and click Cancel plan. Pro stays active until the end of the period you've paid for. Uninstalling the app also cancels it.
Your data
See our Privacy Policy for what the app stores and how to delete it, and our Terms of Service.